WHAT COURIER DO YOU USE?
Your order will be shipped via Royal Mail. We also offer DHL Express Shipping for orders outside the UK.
WILL MY ORDER BE TRACKED?
Tracking will be available upon request for all UK Next Day Delivery orders, International Signed Delivery orders, and DHL Express Shipping Orders.
Please note Standard UK and International orders do not include tracking.
Royal Mail UK FIRST CLASS DELIVERY
Standard delivery to the UK mainland (excluding Highlands) will take between 2-3 working days from when the order is placed and will cost £2.99.
Royal Mail UK NEXT DAY DELIVERY
Next Day Delivery to the UK mainland (excluding Highlands) will arrive the day after your purchase and will cost £7.00.
Please note this service only runs on working week days and must be ordered before 3pm to ensure Next Day Delivery can be honoured. Bank Holidays may cause some delays, so we would advise avoiding Next Day Delivery purchases over a Bank Holiday.
IF YOU'RE LIVING OUTSIDE THE UK, LOUNGE OFFERS ADDITIONAL DELIVERY OPTIONS FOR YOU TO CHOOSE FROM...
Royal Mail INTERNATIONAL STANDARD DELIVERY (INCLUDING IRELAND)
A standard delivery service is available and we aim to deliver your order within 5-7 working days. However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our Customer Service Dept. All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required. Please note, any additional duty or customs charges applicable in the destination country are payable directly by the recipient. Shipping to International countries (including Ireland) will cost £6.00.
Royal Mail INTERNATIONAL SIGNED DELIVERY (INCLUDING IRELAND)
International Signed deliveries give you the added confidence as a signature is captured on delivery. We aim to deliver your order within 5-7 working days. However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our Customer Service Dept. Shipping to International countries (including Ireland) will cost £10.00.
By placing an order you are acknowledging and accepting all the International shipping terms. Please email firstname.lastname@example.org if you have any questions about this policy or need any assistance.
DHL EXPRESS SHIPPING (RECEIVE YOUR PARCEL FASTER!)
We also offer an alternative shipping service for orders made outside of the UK, to offer an even speedier service with DHL Express Shipping. Orders placed with DHL Express Shipping must be made before 2pm to be processed on the same day. You can select the DHL Express Shipping Service at your checkout cart.
To see prices and delivery time for your destination please Click Here.
WILL I HAVE TO PAY ADDITIONAL TAXES OR DUTIES ON MY ORDER?
You will be liable for all import duties, customs and taxes applicable to your order.
Please be aware that Lounge does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Lounge, please contact your local customs office to find out more information if you are unsure of the charges.